Shipping and Returns

TselTsinda: Delivery & Returns

Shipping Rates

  • Tbilisi: Free delivery.
  • Regions in Georgia: 5 GEL flat rate.
  • International: Shipping costs vary by location and are displayed at checkout.

Shipping Methods and Delivery Times

  • Georgia:

    • Tbilisi: Next-day delivery.
    • Regions: Delivered within 2 business days.

  • EU:

    • Standard shipping: 3–5 business days from Vienna warehouse.

  • International:

    • Delivery within 7 business days, dependent on destination.

Taxes and Duties

  • Georgia: No additional taxes or duties.
  • EU: Delivered Duty Paid (DDP).
  • International: Delivered Duty Unpaid (DDU); customs fees may apply based on the destination.

Returns

  • Policy:

    • 30-day return period for unused, unopened products in original packaging.
    • Return shipping costs depend on the location.

  • Process:

    • Returns must be sent to the Tbilisi or Vienna warehouse.
    • Refunds processed within 5 business days of receipt.